Frequently Asked Questions (FAQ)
How will my plants arrive?
Your plants are carefully wrapped and enclosed in a protective box to prevent any damage during transit. The pots are wrapped in plastic to stop the soil from drying out. This way your plants are kept well watered for the entire trip. The pots are also secured to the side of the box to stop them moving around too much inside the box. We only use the very best courier companies. It is very rare that there is any damage to your plants while being transported. ( Full Terms and Conditions here )
How much is the Freight Cost?
Freight is calculated automatically online depending on your postcode. Please add the plants and then enter your postcode to see the total freight for your order. We use and recommend Fastway Couriers as they are fast and treat your plants with care.
When will my order arrive?
Your order will generally arrive within 3 business days after full payment has been received. Occasionally orders do not arrive before the weekend however rest assured that they are packed to last up to 2 weeks in transit.
Can you deliver to Rural and Remote Areas?
We currently do not deliver to rural and remote areas. Please check back with us at a later time as our policy on this may change shortly.
What do our customers say about us?
Please read our Google Reviews. This is your assurance that your plants will arrive safely and in good condition.
Not all the plants I want are available. Can you hold my order until they are?
No, But we can notify you when they are ready for sale. Just do a fruit tree search and put your email address and mobile phone down to be notified the moment they are ready. We can not put plants aside due to selling our plants when they are the correct age and height to be sent by freight and planted by you. It may take months for a wish list of plants to be available all at once and by this time some of the existing plants ordered may not meet the quality and standards we have in place.
What plants will suit where I live?
Firstly you need to find out what climate zone you live in. The climate zones of Australia include Tropical, Subtropical, Warm Temperate, Temperate, and Arid (dry). Then you can select plants that have this same climate zone listed on the plant information page.
What happens if my plants are damaged in transit?
99% of plants arrive in great condition to our customers. In some cases the plants may be damaged and Daleys will act in good faith to advise you on revitalising the damaged plant. Contact us if not satisfied and we will work to rectify the situation. For more information refer to our Refunds and Returns Policy.
How big are the trees?
Most of our trees are grown in 90 mm, 165mm pots or 4 litre bags. The boxes we ship our plants in are 90cm tall and all our trees must fit within these boxes to be shipped out. If necessary trees will be tip pruned before shipping, this initiates the formation of new buds which will help with the successful establishment of your fruit trees.
I have placed my order, when are you likely to process it and when will it arrive?
Orders are sent on Monday, Tuesday and Wednesday. Depending on where you live your order will generally arrive between Tuesday-Friday.
Can you deliver in large quantities?
Please contact us regarding your requirements and we will give you a quote. Please realise we will require a deposit for a confirmed order.
Do you send overseas?
Please contact us to find if we can send to your country.
How secure is it to order using our Online Nursery?
Ladybird Nursery uses the latest internet security so you can feel safe giving us your credit card information for your order. We will send your order out after payment is received.
I wish to follow up on my order as I have not yet received notification about the order I have placed?
We send a confirmation of your order to your email when you place an order with us. We also email you with your delivery information when your order leaves the nursery. If you have placed an order but do not have an email please contact us for your confirmation and shipping details. If you have not received an email from us there may be an error with your email address so please call to confirm your details with us.
What if my order is missing in Transit?
Ladybird supplies you with a track and trace number via email after the plants have left the nursery. Go to the courier companies website and enter this number to track your order.
I wish to Add Plants or change my order?
Your order can not be modified after it is placed. You may contact us and we can make changes on your behalf.
I wish to know if a particular product is available and how long it will take to receive it?
All our available stock is listed online in the shop. For out of stock items we have a notification service, if you request this service we will notify you by either email or an SMS message to your mobile when an item is ready for sale. You can request this service from the appropriate web page. If an item is in production this means we are growing these plants. They do take time to mature so they are ready for sale and as each product varies this may be a wait of 6 – 18 months but some slow growing items can take longer.
Can I visit your nursery?
Yes. In this case you do not need to make an online order. We are open Tuesday – Saturday 9am – 5pm. We are closed on Sundays and most Public Holidays. You can pay in store via Cash/EFTPOS. To check our current opening days and times go to our Contact Page.
What is Ladybird Nursery guarantee and Refund Policy?
If you receive a tree that you are not totally satisfied with you need to advise us on arrival. If your trees do not perform for you as you expected this may be due to climate, soil, moisture or other factors beyond our control. You are welcome to contact us for advice, but due to all these variables we cannot guarantee the performance of all our trees across all Australian climates. (Full Return Policy)
What is your Pricing Policy?
Once you have committed to buy a plant and received order confirmation by email the price will not change either up or down even if the price changes online. The price of growing plants varies greatly for each batch of plants even if they are the same. Just like Fruit & Veg prices change when they have good growing seasons so do plant prices. If we are successful on a certain plant our prices will be reflected. If less plants reach maturity then the price will be increased to reflect this. The positive is that we can then continue growing and learning about these harder to grow plants for you rather than focusing on the easy ones.
Who is responsible for incorrect Address information with Online orders?
Please ensure the name and address entered on orders are correct. The shipping label will appear exactly as you enter it. If it contains incorrect and/or insufficient details Ladybird Nursery will not be held liable for replacement or additional shipping costs.
Can you send to Western Australia?
No, we cannot send to WA. There are special freight and quarantine costs that makes it almost impossible to send plants in a cost effective way. The distance between QLD and WA is involves too much risk due to the distance.